Effective Date: 17 November 2025
 

1. Introduction

 
This Privacy Policy describes how ZenJPTrip collects, uses, and discloses personal information.
 
We operate the website www.zenjptrip.com and arrange travel services provided by third-party suppliers. This policy applies when you use our website, make a booking, or otherwise interact with our services.
 

2. Personal Information We Collect

 
We collect the minimum information necessary to provide our services.
 
  • Contact and Account Data: Full name, email address, phone number, and country of residence.
  • Booking Data: Traveler names, travel dates, requested services, and any information required by our travel suppliers. This may include optional information you provide, such as dietary or accessibility needs. Sensitive health data will only be processed if you explicitly consent to fulfill your request.
  • Payment Data: Payments are securely processed by our partner, Stripe. We do not receive or store your full payment card details.
  • Communications: Records of your correspondence with us, including support requests.
  • Technical and Usage Data: IP address, device information, and website interaction data collected via cookies and similar technologies.
  • Preference Data: Your marketing subscription choices and cookie consent settings.
 

3. How We Use Your Information

 
Your information will be used for the specific purposes disclosed.
 
  • Fulfilling Our Contract: Creating and managing your bookings, delivering vouchers, and providing customer support.
  • Legitimate Business Interests: Operating and protecting our website, preventing fraud, and analyzing website performance for improvements.
  • With Your Consent: Sending you marketing communications if you have opted in. You may withdraw this consent at any time.
  • Compliance with Legal Obligations: For tax, accounting, and responding to lawful requests from authorities.
 

4. Cookies and Your Choices

 
We use essential cookies for website functionality (e.g., booking) and non-essential cookies for analytics and marketing (e.g., Google Ads, Meta).
 
We only use non-essential cookies with your explicit consent. Our cookie banner provides equally easy options to accept or reject all non-essential cookies. You may modify your preferences at any time via the “Manage Cookies” link in our website footer.
 

5. Information Disclosure

 
We only share information when necessary.
 
  • Travel Suppliers: With hotels, tour operators, and other providers to fulfill your booking.
  • Payment Processors: With Stripe to securely process your payments.
  • Service Providers: With technical partners that support our systems (e.g., hosting, email).
  • Advertising Partners: With analytics and advertising technology partners, if you have consented to marketing cookies.
  • Legal Authorities: When required by law or to protect our legitimate rights.
 

6. International Data Transfers

 
As a Japanese company, your data may be transferred to suppliers or partners outside your country of residence.
 
If you are located in the European Economic Area or the United Kingdom, we rely on legal safeguards for such transfers, such as the EU’s Standard Contractual Clauses. Note that Japan has an adequacy decision from the European Commission, which facilitates data flows.
 

7. Data Security and Retention

 
We implement appropriate technical and organizational measures to protect your data. We retain personal data only for as long as needed to fulfill the purposes for which it was collected, or as required by law (e.g., tax and business records).
 

8. Your Legal Rights

 
Depending on your location, you have specific rights regarding your personal information.
 
  • Residents of Japan (APPI): You have the right to request access to, correction of, deletion of, or cessation of use of your retained personal data.
  • Residents of the European Economic Area / United Kingdom (GDPR): You have the right to access, correct, delete, restrict, or object to the processing of your data, and to request data portability. You also have the right to lodge a complaint with a supervisory authority.
  • Residents of California (CCPA): You have the right to opt out of the “sale” or “sharing” of your information for cross-context behavioral advertising. You may exercise this right via the “Do Not Sell or Share My Personal Information” link in our website footer.
 
To exercise any of these rights, please contact us at info@triptojapan.com with the subject line “Privacy Request”. We will verify your identity and respond within the time required by law.
 

9. Policy Updates

 
We may update this policy to reflect changes in our practices or legal requirements. The effective date will be posted at the top of this page.